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Frequently Asked Questions

1. I have not received a confirmation letter, what should I do?

2. I've registered for BANFF 2005, but I can no longer attend. Can I send someone else in my place?

3. I've registered for BANFF 2005, but can no longer attend. Can I get a refund and how?

4. Can I purchase a registration on-site?

5. Can I bring a guest to a social event?

6. What do I wear to social events?

7. Do I need to bring my badge to social events?

8. I need to have something sent to me at the Conference Centre, how do I do this?

9. I need to change my hotel dates. How do I do this and will I get a refund?

10. I'm thinking of bringing my family. What activities are there to do in Banff?

11. What clothes should I pack?

12. Will there be business services available?

13. How will delegates find me at the festival?

1. I have not received a confirmation letter, what should I do?

It may take several days to process your registration but if you registered more than 5 days ago, please contact us by email at .

2. I've registered for BANFF 2005, but I can no longer attend. Can I send someone else in my place?

This depends on the type of registration you purchased. Check the Transfer Policy here.

3. I've registered for BANFF 2005, but can no longer attend. Can I get a refund and how?

It depends on your registration type. Check the Refund Policy here.

4. Can I purchase a registration on-site?

Yes, full and daily registrations are available on-site from the registration desk located in the main lobby of the Banff Springs Conference Centre.

5. Can I bring a guest to a social event?

  • Full registrations include access to all official social events. One guest ticket may be purchased per social event. Guest tickets will be available on-site at the registration desk.

  • Daily registrations include access to the social event for the day for which you are registered. You may purchase one guest ticket to each social event on the day for which you are registered (and if Monday, to both Sunday and Monday social events). Guest tickets will be available on-site at the registration desk.

6. What do I wear to social events?

Business attire unless otherwise specified.

7. Do I need to bring my badge to social events?

All delegates must wear their badge to all social events, or entry will be denied; guests must present their tickets. Social events are reserved for registered delegates and accompanying guests only.

8. I need to have something sent to me at the Conference Centre, how do I do this?

If you are staying at the Fairmont Banff Springs Hotel, please ensure that all mail & courier packages are sent to your attention to the address below.

The Fairmont Banff Springs
405 Spray Avenue
Banff , Alberta
Canada
T1L 1J4

Telephone: 1
If you are staying at an alternate hotel, all mail & courier packages should be sent to your attention there. Please do not send correspondence to the Banff World Television Festival offices or to the on-site registration desk.

Faxes should be sent to one of the two numbers listed below, depending where you would like the fax delivered.

Hotel Fax: - for Fairmont Banff Springs hotel guests only and fax delivery to your hotel room
Conference Centre Fax: - for delivery to the Conference Centre. Cover page should state: Deliver to Information Desk (Ground Floor, Conference Centre) at the Banff World Television Festival. It will be placed in your mailbox.

9. I need to change my hotel dates. How do I do this and will I get a refund?

Accommodation details to be provided shortly on the website.

10. I'm thinking of bringing my family. What activities are there to do in Banff?

Banff is a world-class destination with many great activities for families such as hiking, cycling, horseback riding, fishing, canoeing, golfing, rafting, etc. In the busy summer season, it is advisable to make reservations in advance. To pre-arrange an activity, contact the concierge desk at your hotel or visit www.banfflakelouise.com for information on available activities and tour operators in the area.

11. What clothes should I pack?

In June, the climate in Banff ranges from very warm to cool. You might need a t-shirt one day, a long-sleeved shirt the next day and a sweater or jacket at night. Daytime temperatures can range between 5 C and 30 C (45 F and 86 F). Nights are short and days are long: over sixteen-and-a-half hours of daylight by the summer solstice, June 21.

12. Will there be business services available?

You will be able to obtain business services including faxing and photocopying at Relizon Canada Business Centre, located at the Fairmont Banff Springs Conference Centre. You can contact them at

13. How will delegates find me at the festival?

Every registered delegate receives a Delegate List which includes the names of all those who registered prior to May 19th. Delegates who register after May 19th will be in the delegate list available on our website. This list is updated continuously. In addition, all delegates will have a personal mailbox located on the second floor of the Conference Centre. Mailboxes will be arranged alphabetically for all delegates registered by May 19th. Delegates registering after this date will have boxes at the end of the alphabet. Our Information Desk staff will be happy to assist you.









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